FASTag

This page describes various points like how to buy SBI FASTag online, What is FASTag, FASTag login portal, Recharge FASTag online, SBI ETC.

Happy hassle-free road travelling!

Best Rates | Quick Delivery | Best Services by any SBI FASTag agent.

FASTag FAQs

How it works

Frequently asked questions for SBI FASTag as asked by our majority of customers at one place.

Image result for sbi fastagA FASTag is a reloadable tag which is used to automatically deduct toll charges allowing a vehicle to pass through a toll gate without stopping for the payment.

It uses radio frequency identification (RFID) technology to make cashless payments through a prepaid account linked to it.

The tag is fixed to the windscreen of a vehicle and an RFID antenna in the canopy of the toll gate scans the QR code and the tag identification number, following which the boom barrier lifts to allow a vehicle to pass through.

The Fastag is valid for lifetime and it comes in seven different colours — violet, orange, yellow, pink, blue, green and black. Each category of vehicle is assigned with a particular color.

FASTag is not applicable for 2 Wheelers (Bike, Etc) and 3 Wheelers (Auto etc).

For Vehicle Owners:

Hassel free toll payments
Avoid long queues
Upto 2.5%* cashback (Upto 31st March 2020)
Non-stop movement of vehicles can lead to lower fuel costs
Various payment options like credit/debit cards, NEFT, etc. can be used to recharge Fastag online
Fastags can be linked to insurance policies helping customers to do away with the urgency of carrying the policy documents.
 
For toll operators:
Cashless payments without the involvement of change
Reduced time taken to process tolls
No customer aggression due to long queues and change
Reduced operational costs
Better audit control through centralized user accounts
 
For government:

Better highway management
Brings on transparency in toll transactions
Reduction in revenue leakages
Greater project accountability

Delivery: Tag will be dispatched to your registered address given at the time of purchase.

Received FASTag? - Inform us by submitting details here - bit.ly/receivedfastag.

Activation: FASTag will be activated post delivery and validation of the Id, Address and Vehicle proofs, submitted by you at bit.ly/newfastag.

OTP Verification will be done to verify your mobile number.

Multiple Tag Registration: If you are already an existing SBI FASTag customer i.e. mobile number already registered, then we will connect new tag to your existing account only, without any OTP verification. Submit details at bit.ly/newfastag.

Post activation: A FASTag sub-wallet will be created and loaded with the applicable threshold amount.

A. Remove the adhesive strip and put the tag carefully in the centre of your vehicle's front windshield (from inside just behind the rear view mirror).

B. Make sure that the Customer Service toll free number is visible to the driver.

C. Add money to SBI FASTag wallet to facilitate automatic deduction of applicable toll charges at all NHAI toll plazas.

Note: Don't use cello tape or other adhesives in order to avoid inconvenience in Toll Payments.

Login to SBI FASTag portal using your mobile number.

As per the official customer care of SBI FASTag (1800110018) recharges in SBI FASTag doesnot work through Phonepe/ Google Pay/ Paytm/ Amazon Pay or any other BHIM apps.

Please recharge using above official portal only given in link.

Recharge help video for mobile and laptop is given here.

You can order for replacement of your existing FASTag which is being damaged or not working properly.

Once the order is placed, we will send you the new FASTag. Submit details at bit.ly/newfastag.

Once FASTag is delivered, we will transfer your wallet from old tag to new (replacement) tag and all your KYC and balance will be transferred accordingly.

1.. Maintain minimum balance in your FASTag account.

2.. No Vehicle should have negative balance.

3.. KYC should be Full KYC and not be limited KYC. If limited KYC, upgrade by clicking on below FAQ.

4.. If still blocked/blacklisted? Email your Vehicle RC, Vehicle Photo (Front & Side), mobile number to [email protected] and [email protected]

Watch our video for detailed and best guidance.

Email the below details at [email protected] and cc to [email protected] , [email protected]

1.. SBI FASTag registered Mobile Number

2.. Vehicle RC (Front & Back)

You need to upgrade your KYC, if your monthly recharge limit is Rs 10,000.00 (i.e. you are limited KYC customer) and you want to increase your limit to Rs. 1,00,000.00.

Also, You might have received a SMS like this - "Dear Customer, As per RBI guidelines please update your KYC with the SBI FASTag agents within next 01/03/06 months to avoid blocking of top up of your FASTag account. "

In that case, Email the below details at [email protected] and cc to [email protected] , [email protected] :

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ParticularsIndividual AccountCorporate Accounts
(Firm/Company/Etc)Download, Fill and SignForm AForm BDemo FormDemoNAAffix one Photo onFirst PageFirst Page (Auth. Signatory)Attach self-attested copy of PAN ofIndividualCorporateAttach any one self-attested
copy of Address proofAadhaar Card/ Voter Id Card/ Passport/ Driving License
(Individual)
(Front & Back)Aadhaar Card/ Voter Id Card/ Passport/ Driving License
(Auth. Signatory)
(Front & Back)Attach self-attested
copy of Vehicle RCFront & BackFront & BackAttach self-attested copy of ID Proof of CorporateNoCertificate Of Incorporation (Only for Companies)Attach self-attested copy of Address Proof of CorporateNoGST Registration Certificate

Generally amount is reversed to your bank account within 7-10 working days. But, for better governance, send Email in below format -

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To[email protected]CC

[email protected],
[email protected],
[email protected]

SubjectAmount debited from bank account but not credited to FASTag walletMail Body

Dear Sir,

I have initiated recharging of my FASTag from fastag.onlinesbi.com.
Amount debited from bank account but not credited to FASTag wallet.
Request you to refund my money back.
FASTag and Bank transaction details has been annexed below :

1. Customer Mobile Number -
2. Vehicle Number -
3. Bank transaction details -
4. FASTag recharge transaction details -

Mail attachments1. Bank transaction details with narration/reference no.
2. Screenshot of last recharge transaction done at FASTag portal
(login to fastag.onlinesbi.com and see recent transaction history in the dashboard)

Send Email in below format -

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To[email protected]CC[email protected] , [email protected] through FASTag and also through CashMail Body

Dear Sir,

I have paid through cash but my money has also been deducted from FASTag.
Request you to refund my money back.
Details and toll receipt has been annexed below :

1. Customer Mobile Number -
2. FASTag payment details :
Transaction Id -
Amount -
Transaction Date -
Transaction Time -
Vehicle No. -
Vehicle Transaction At -
3. Toll receipt in attachment.

Mail attachmentsToll receipt of cash payment, Vehicle RC, Vehicle Photo

Send Email in below format -

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To[email protected]CC[email protected] , [email protected]SubjectPaid through FASTag twiceMail Body

Dear Sir,

I have paid through twice from FASTag. R
equest you to refund my money back.
Details and toll SMS has been annexed below :

1. Customer Mobile Number -
2. Vehicle Number -
3. FASTag payment details -

Mail attachmentsToll SMS screenshots, Vehicle RC, Vehicle Photo

Send Email in below format -

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To[email protected]CC[email protected] , [email protected]SubjectExcess amount deducted through FASTagMail Body

Dear Sir,

I have Excess amount deducted through FASTag. Request you to refund my money back.
Details and toll SMS has been annexed below :

1. Customer Mobile Number -
2. Vehicle Number -
3. FASTag payment SMS details -

Mail attachments

Toll SMS screenshots, Vehicle RC, Vehicle Photo, a working like below.

Watch our video for detailed and best guidance.

You can call us at 1800-11-0018 for any FASTag query.

1.. Fill up Application Letter by authorized signatory with stamp and signature

2.. Fill up Corporate KYC Form (Form B) with mandatory documents as per below details:

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ParticularsCorporate Accounts (Firm/Company/Etc)Download, Fill and SignForm BDemo FormNAAffix one Photo onFirst Page (Auth. Signatory)Attach self-attested copy of PAN ofCorporateAttach any one self-attested copy of Address proofAadhaar Card/ Voter Id Card/ Passport/ Driving License (Auth. Signatory) (Front & Back)Attach self-attested copy of Vehicle RCFront & BackAttach self-attested copy of ID Proof of CorporateCertificate Of Incorporation (Only for Companies)Attach self-attested copy of Address Proof of CorporateGST Registration Certificate

3.. Email the documents at [email protected] and cc to [email protected], [email protected], [email protected]

1.. Fill up Application Letter by authorized signatory with stamp and signature.
Note: Minimum Balance to maintain in wallet is Rs 5,000 for all vehicles.

2.. Fill up Corporate KYC Form (Form B) with mandatory documents as per below details:

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ParticularsCorporate Accounts (Firm/Company/Etc)Download, Fill and SignForm BDemo FormNAAffix one Photo onFirst Page (Auth. Signatory)Attach self-attested copy of PAN ofCorporateAttach any one self-attested copy of Address proofAadhaar Card/ Voter Id Card/ Passport/ Driving License (Auth. Signatory) (Front & Back)Attach self-attested copy of Vehicle RCFront & BackAttach self-attested copy of ID Proof of CorporateCertificate Of Incorporation (Only for Companies)Attach self-attested copy of Address Proof of CorporateGST Registration Certificate

3.. Email the documents at [email protected] and cc to [email protected], [email protected], [email protected]

1.. Fill up Application Letter by authorized signatory with stamp and signature

2.. Fill up Corporate KYC Form (Form B) with mandatory documents as per below details:

@media screen and (max-width: 767px) {.tg {width: auto !important;}.tg col {width: auto !important;}.tg-wrap {overflow-x: auto;-webkit-overflow-scrolling: touch;}}

ParticularsCorporate Accounts (Firm/Company/Etc)Download, Fill and SignForm BDemo FormNAAffix one Photo onFirst Page (Auth. Signatory)Attach self-attested copy of PAN ofCorporateAttach any one self-attested copy of Address proofAadhaar Card/ Voter Id Card/ Passport/ Driving License (Auth. Signatory) (Front & Back)Attach self-attested copy of Vehicle RCFront & BackAttach self-attested copy of ID Proof of CorporateCertificate Of Incorporation (Only for Companies)Attach self-attested copy of Address Proof of CorporateGST Registration Certificate

3.. Email the documents at [email protected] and cc to [email protected], [email protected], [email protected]

FASTag is currently operational in Indian territory only.